Contractor Help Center

Express jobs are urgent client requests that require immediate response. They are better paid and have higher priority.

You will receive: • EXPRESS label • Instant notification (push / SMS) • Information about job urgency

No. You decide whether to: • Accept the job • Submit an offer • Ignore the request

Yes. Express jobs involve a system fee because: • They reach you first • They have higher earning potential • They are priority jobs

The fee is charged only when the client adds you to the shortlist or accepts your offer (according to the platform model).

Yes. PRO accounts: • Receive more jobs • Have higher priority • Are chosen more often by clients

Yes. You can set: • Daily job limit • Hourly availability • Operating area

Yes. After receiving the job, you have direct contact with the client, without intermediaries.

• Complete your profile 100% • Add photos of completed work • Collect reviews • Respond quickly to Express jobs

You express interest in jobs by sending the client an introductory message. Expressing interest is free. The client can: • Reject your interest, or • Add you to the Shortlist Being added to the Shortlist means the client liked your message and profile, and gives you permission for direct contact to discuss the job. Contact details are automatically shared with each Shortlist – you'll receive the client's phone number and email address. Lead fees are charged only after being added to the Shortlist.

When you see a lead that meets all your requirements, select 'Express Interest'. Then send the client a short, friendly introductory message explaining why they should hire you: • Who you are and what area you specialize in • Examples of similar completed projects • Information about guarantees you offer • Your availability Clients don't expect a quote right away. Based on your message, profile, and reviews, the client will decide whether to add you to the Shortlist. If you're added to the Shortlist: • You'll receive the client's contact details • A lead fee will be charged Being on the Shortlist means the client is potentially interested and wants to contact you, but doesn't mean hiring yet. To increase your chances of getting jobs: • Make sure your profile is well-prepared • Respond quickly to client messages

First of all, please be patient. The client may be unavailable for various reasons. • Don't call persistently, but try contact at different times of the day • Leave a voicemail or send a text message If after 7 days you still can't make contact, reach out to us through the contact form.

If your application to MojFachowiec.com has been accepted, we know you're a great contractor and your work speaks for itself. However, first impressions are crucial, so a well-written introductory message is essential for success. Your message should show the client that you're interested in the job and give them a reason to choose you over the competition. An effective message should include: 1. A brief introduction of yourself or your company 2. Your key strengths (experience, qualifications, insurance, etc.) 3. Information about service level (satisfaction guarantees, reliability, tidiness, work quality) 4. Availability for quotes and starting work if the job is accepted 5. A direct and friendly request to be added to the Shortlist Following these points while maintaining a friendly and professional tone increases your chances of winning many jobs.

A lead is contact details of a potential client. To be able to contact them, you pay for it on the MojFachowiec.com platform. A lead contains: • First and last name • Email address • Phone number

A fee is charged only when the homeowner/client adds you to the Shortlist. There are no fees for joining the platform, membership fees, or other costs.

The lead fee is charged when the client adds you to the Shortlist and shares their contact details. Invoices are issued weekly, and payment will be collected the next day.

The lead fee is determined based on information provided by the client. It is variable and depends on criteria such as: • Area • Number of elements (doors, frames, walls, stairs) • Type of material The lead fee is always shown before your response and can start from 35 PLN. Once you've sent a response, the fee doesn't change. The platform is designed so that revenue from completed jobs over time covers all lead costs, including those that weren't successful.

MojFachowiec.com connects clients with contractors and gives you access to thousands of potential jobs. You can express interest in any number of jobs for free. When the homeowner reviews your profile and portfolio, they can add you to the Shortlist. A Shortlist is an exchange of contact details between you and the client. Unlike other lead generation services, Shortlists on MojFachowiec.com are warm leads because the client chose you themselves, increasing the chances of contact. Since the client chose you, most Shortlists should result in positive contact. Despite our efforts, we cannot guarantee that you'll always get to a conversation, quote, or final hiring. You can only be added to the Shortlist for jobs you've expressed interest in yourself, so you have full control over how much you pay. There are no other fees – if you're busy and don't need new jobs, simply stop expressing interest in new leads.

You may be entitled to a refund if: • The client's contact details are incorrect or inactive • You were added to the Shortlist for the same job twice • The client is looking for work instead of posting a job If any of the above applies to your situation, or you have another valid reason for a refund, submit a request through our contact form and provide: • Client's name • Job number • Reason for refund Refunds are made in the form of Shortlist credit, which will be added to your account and can be used for your next Shortlist. ❗ We don't accept refund requests after 42 calendar days from the Shortlist. If you can't contact the client (by phone or email), you can submit a refund request only after 7 calendar days from the Shortlist. A few tips on how to effectively contact a client: • Patience: the client may not be available immediately. Wait 7 days for a response • Try a different approach: send a text or email if they don't answer the phone

We accept online payments by credit or debit card. Your card details will be securely stored for future transactions. Payment will be automatically charged from the saved card on or after the due date.

If you don't pay invoices within 30 days, some features of your account may be restricted. It's important to settle overdue invoices as soon as possible. Your MojFachowiec.com account will only be restored after full payment of all overdue invoices. If you're having difficulty with payment or have any questions about an invoice, contact us as soon as possible.

Yes, you can create an account and profile for free. You can also express interest in any number of jobs for free. A fee is charged only when you're added to the Shortlist for a given job.

MojFachowiec.com is a reliable way for contractors to get jobs. Everything you need: • 150,000 jobs published monthly • Regardless of your trade – only jobs matched to your skills • Choose your work location and receive jobs only where you want • Take on big projects or smaller side jobs – the choice is yours Full control: • Registration is free and without obligations • Respond to leads only when it suits you • Express interest in any number of jobs for free • A fee is charged only when added to a Shortlist Build your reputation: • You get a free profile to showcase your skills and experience • Build trust through reviews from previous clients • Raise your reputation and attract new clients

MojFachowiec.com is a reliable way for contractors to get the jobs they want. Registration is free and simple. You'll receive tailored leads based on your service type, skills, and work area. From small jobs to large projects – we have jobs in over 35 industries. Whether you're a gardener, interior designer, contractor, or roofing specialist, we add thousands of new leads to the platform every day. Create a free account, no obligations, and start receiving the jobs you want.

Your profile on MojFachowiec.com is like a shop window – it's worth taking time to fill it out as best as possible. There are five main sections to complete: 1. Introduction Introduce yourself and your company, provide information about experience, service level, and what sets you apart from the competition. Keep it brief – you can add details later in the profile. 2. About Me / Service Types This is the perfect place to list types of work performed, mention interesting projects, and really 'sell' your services. 3. Photo Gallery Show projects you're most proud of and all types of services you provide. • Try to show different types of projects • Add captions to photos so clients know what they're looking at • Completed projects with all finishes present best • Other contractors may be interested in technical details, but homeowners prefer to see the end result 4. Qualifications List your professional qualifications, accreditations, and length of experience. Mention completed courses and membership in industry organizations. 5. Insurance If you have liability or professional insurance, add its details. Clients will see that you're covered.

As a contractor starting work on MojFachowiec.com, you can add up to 5 references to your profile. To do this: 1. Log in and go to the 'Profile' section 2. In the 'Reviews' tab, select 'Request a review' 3. Enter your previous clients' contact details or send them the link directly 4. When the client fills out the form, we'll contact you

Great, you received a review! If it's positive – thank the client. It's a great step in building your reputation on MojFachowiec.com. If it's negative – don't worry. Stay calm and be objective. Explain your side of the story professionally. • Be positive – show future clients you can solve problems. • Be honest and apologize for any mistakes. Clients often appreciate this approach and may change or even remove their review. The review may be justified or not in your opinion, but it's important to show you want to fix the situation. It's best to respond within one day, two at most. For serious review issues, contact us through the contact form.