Client Help Center

Express jobs are urgent requests that require immediate response from a contractor. Ideal for emergency situations such as: • plumbing emergencies (flooded bathroom, burst pipe) • electrical emergencies (power outage, short circuit) • gas and heating problems • sudden home breakdowns

1. Select the emergency category (e.g., plumbing, electrical, gas) 2. Describe the problem briefly and specifically 3. Provide your location 4. Accept the Express service terms 5. Publish the job Contractors in your area with "Available now" enabled will receive an immediate notification.

Express jobs are prioritized and reach contractors immediately. Usually, the first responses appear within a few minutes. Response time depends on: • availability of contractors in your area • time of day and day of the week • type of emergency

The service price is agreed directly with the contractor. Express jobs may be more expensive than standard ones because: • they require immediate response • often involve emergency situations • the contractor must interrupt other work Always agree on the price before work begins.

If you don't receive a response within 30 minutes: • check if your location is correct • expand the problem description • in life-threatening situations, call emergency services 911 In case of a gas leak, always call the gas emergency line first.

Yes, you can cancel an Express job at any time before a contractor accepts the offer. After accepting the offer, cancellation may require informing the contractor about the change of plans.

Shortlisting allows you to exchange contact details with contractors who have expressed interest in your job. This is a key step because it enables you to: • send messages directly to contractors • hire the right specialist • leave a review after the work is completed If a contractor is not suitable for your job, you can reject their interest and we will notify them.

When you add a contractor to your Shortlist, we inform them that you want to contact them and discuss a quote for your job. Once contact details are exchanged, you can no longer remove a contractor from your Shortlist.

Connecting contractors with homeowners efficiently means faster and more relevant responses for you, and more Shortlists and jobs for contractors. When matching contractors to jobs, we consider many factors, including: • job location • type of service needed • level of detail in the job description • contractors' previous activity on the platform We also use modern technologies, including machine learning, to continuously improve our matching algorithms and better meet user needs.

Great! You've found a contractor for your job. After selecting your preferred contractor, click "Yes" on their profile to confirm you've hired them. This lets other contractors know the job has been filled. You'll be able to leave a review after the project is completed. Tip: We recommend formalizing the agreement in writing with your chosen contractor. Documentation helps both parties clearly understand their obligations. While there's always flexibility, setting clear expectations from the start helps avoid misunderstandings later.

Jobs with detailed descriptions and expected start dates receive the most responses. After posting a job, you can always add more information and photos to increase contractor interest. To edit a posted job: 1. Log in and go to "My Jobs" 2. Select the relevant job 3. Click "Edit" 4. Make your changes 5. Click "Save" 6. Your changes will be published immediately Remember, you can invite up to 10 contractors to respond to your job. If interested, they will accept the invitation and contact you to discuss details.

Click the "Add Job" button, fill out the form with description, location, and work details. After posting, contractors in your area will be notified and can express interest in your job.

Usually, the first expressions of interest appear within 24 hours. The more detailed the description and the more photos, the faster and more contractors will respond.

Yes, you can cancel a job before adding contractors to the Shortlist without any consequences. Simply go to your job and select the cancel option.

No, we never share your contact details with third parties. Your contact details are only shared with contractors you've added to the Shortlist for your job.

All data is stored in compliance with GDPR. We use encryption, secure connections, and regular security audits. Details can be found in our Privacy Policy.

Our platform connects clients with local, verified contractors. Simply add a job with a description of the work, receive expressions of interest from contractors, add selected ones to your Shortlist, then contact them to discuss details and quotes.

Yes, adding jobs, viewing expressions of interest, and adding contractors to Shortlists is completely free for clients. Only contractors pay fees.